Firstly, thanks for your purchase! We appreciate that you’ve chosen Bao Fu Ling online store.
The goods are sent directly from the factory warehouse so there’s no third party reseller in between customer and Bao Fu Ling. You’ll receive an email with EMS tracking info when your items are shipped unless you’ve chosen other shipping method.
Once you receive the EMS tracking ID, keep it saved, you’ll need the number to track your parcel. It usually takes 3 to 21 days depending on the delivery country. In case it’s been longer than that please check with your local post office for a resolution.
Be sure to take a look at the FAQ section here which may contain answers to your questions! Check out: Frequently Asked Questions
Customer support options can be found here: Contact us!