FAQ

Frequently Asked Questions – Check out what Bao Fu Ling customers have been asking about the healthcare prodcuts on Bao Fu Ling Online Store.

If you have registered an account on Bao Fu Ling Online Store, simply logon to find your orders. There you’ll have a “track” button that will take you to the courier updates. https://en.baofuling.com/my-account/orders/

In case you haven’t registered an account, follow the link here: http://track.baofuling.com/

Check out the following article to learn more: How to track a parcel on Bao Fu Ling Online Store?

Yes, absolutely! All Baoshutang products are eligible to be shipped to Indonesia. Shipping service is handled by POS INDONESIA.

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Yes! We offer to ship all of our products to Israel. The delivery service is handled by Israel Post ( חברת דואר ישראל)

The first thing would be to contact the post office with the tracking number sent by Bao Fu Ling Online Store. If a package isn’t found in your post office, it’s possible that it may have not arrived in your area. In case, if the package is lost by your local post office, you should claim your reimbursement from them. In any other occasion, contact us directly for a prompt assistance. We will have our courier service to confirm the details and proceed with reimbursement, if necessary.

Sure. Bao Fu Ling Online Store delivers Beijing Baoshutang products to 50+ countries worldwide including Canada.

Yes, we do! We ship all of Beijing Baoshutang products to Singapore. Check out the following article to learn more: Beijing Baoshutang – now in Singapore!

All orders placed on social networks including Email, WhatsApp, Wechat, Line and Facebook will have points associated with the email address specified at the order process. Not only that, if you’ve been to our physical store and bought a product there, simply send a picture of the receipt to our customer care to have your points added. You should be able to view your points at the following link: Points and Rewards

If you have registered before September, 2017 your password may have been reset while upgrading user experience system on our website. Please get a new password here: https://en.baofuling.com/my-account/lost-password/ Thank you for being patient 😊

Delivery time depends on where you live. It usually takes between 3 and 15 days.

Yes! We accept orders on social networking platforms including Wechat, WhatsApp, Line and Facebook. Here’s our contact info across social apps: Contact us!

There are ways to tell if a product is genuine. Take a look at this article to learn more: How to spot differences between ORIGINAL Bao Fu Ling and FAKE products?

You can pay a money request or invoice by clicking Pay Now in the email sent from PayPal Invoice.

If you don’t have a PayPal account, you can create a new account before you pay. If you don’t want to create an account, you can pay using a credit or debit card.

Here’s how:

Check your email inbox for an email from Paypal Invoice that includes the money request or invoice.
Click the Pay Now button in the email. (If you don’t see it, click the link in the email, or copy and paste the link into your browser’s address bar.)
If you already have a PayPal account, enter your password and click Log In.
Review the money request or invoice, and then click Pay Now to complete your transaction.

Or:

To create a new PayPal account and pay using your new account, click Continue and follow the instructions.
To pay without creating a PayPal account, click debit or credit card.

 

According to PayPal Online Help Centre.

Source: https://www.paypal.com/us/selfhelp/article/How-do-I-pay-for-a-payment-request-or-invoice-FAQ2206

We do not recommend the products to pregnant women.

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