FAQ

To ensure a safe and convenient shopping experience, we support multiple payment options:

• Credit/Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, UnionPay
• Digital Payments: Google Pay, Apple Pay, PayPal

At checkout, simply select your preferred payment method and complete your purchase.
All payments are securely encrypted to protect your personal and financial information.

Yes, we guarantee all BaoFuLing products are 100% authentic and sourced directly from Baoshutang, the original manufacturer. We only work with authorized suppliers to ensure product safety, quality, and traceability.

Each item comes with official packaging, batch number, and expiration date for authenticity assurance. If you have concerns, contact us — we’re happy to verify for you.
Your trust and skin health are our top priorities.

BaoShuTang BaoFuLing is suitable for most sensitive skin types, but individual reactions may vary. If you are allergic to specific ingredients, please check the product ingredient list or consult your healthcare provider before use.

Please check that you are logged into the same account used to place your order. If you still can't find your order, provide your order number or related details to our customer service team for prompt assistance.

Please ensure you are using the correct email address registered with us. If you still cannot locate your account, please contact our customer service for assistance.

We regularly offer promotions!

• Subscribe to our email and get an instant no-minimum discount coupon for your first purchase.
• Check our website for current promotions and product bundle deals for extra savings.

For more details, visit the product page or contact our customer service.

Shipping fees are calculated based on your order’s weight and delivery address. The exact shipping cost will be displayed at checkout.
For more information, please visit our Shipping Fees page.

You can verify authenticity using the anti-counterfeit code on the product packaging by visiting our Authenticity Check page, or by contacting our customer service for help.

No, BaoShuTang BaoFuLing does not contain steroids. Please use with confidence. If you have any ingredient-related questions, contact us anytime.

Yes! We provide delivery services within Beijing. Please fill in your hotel address and contact information when ordering, and we’ll arrange delivery as soon as possible.

We’re sorry your package is taking longer than expected. International shipments may be delayed due to customs or local logistics. Here’s what you can do:

1. Check the tracking status using the tracking number from your shipping email.
2. If there’s no update for over 7 business days, please contact our customer service with your order and tracking number.
3. We’ll contact the courier and help resolve the issue for you.

If your package is confiscated or rejected by customs, we’ll offer a discounted reshipment or another solution — your satisfaction matters to us.

Yes! For every $1 spent (excluding shipping), you earn 1 point on our official store.

Reward points can be redeemed at the BaoShuTang BaoFuLing Online Store only. Click the “Rewards” button at the bottom-right, then view and redeem via “Ways to Redeem.”

You can shop as a guest, or create an account for order tracking and rewards.

How to order:

1. Add products to cart.
2. Click the cart icon (top right) to proceed to checkout.
3. Follow the step-by-step instructions to enter your details and complete payment.

For help, email us at service@baofuling.com with your order details.

Customer Service Hours: Monday–Friday, 09:00–18:30 (excluding public holidays)