Important Anti-Fraud Notice
⚠️ Important Anti-Fraud Notice
BAO SHU TANG BAO FU LING has recently received reports from customers
who were contacted by unknown callers or messages while their orders
were still in transit or undergoing customs clearance.
Beware of Parcel Loss, Delivery and Refund Scams
Fraudsters may claim that your parcel has been lost, damaged, delayed, held during delivery, or cannot be delivered. They may then offer a refund, compensation or delivery assistance in an attempt to obtain your personal information, banking details or payment.
To protect your personal information and financial security, please do not immediately trust unexpected calls, text messages, emails or online messages relating to your shipment.
If You Receive a Suspicious Call or Message
❌ Do not click links sent by unknown individuals.
❌ Do not provide your bank card number, online banking password, verification code, ID information or other sensitive personal details.
❌ Do not download unknown apps, software, files or browser extensions.
❌ Do not enable screen sharing, remote access or remote-control software on your phone or computer.
❌ Do not transfer money, make advance payments, complete “verification payments,” or pay deposits or processing fees requested by an unknown party.
✅ What You Should Do
If you have questions about your order, shipment status, customs clearance, delivery, refund, replacement or after-sales service, please contact BAO SHU TANG BAO FU LING through our official website or official customer service channels.
All refunds, replacements and after-sales arrangements should only be verified and processed through official channels.
BAO SHU TANG BAO FU LING Official Reminder
BAO SHU TANG BAO FU LING will not ask customers to provide online banking passwords or banking verification codes, transfer money, download remote-access software, or enable screen sharing in order to process a parcel claim, refund or compensation.
If anyone claiming to represent a delivery company, customer service team or other organization asks you to perform any of these actions, stop the communication and independently verify the situation through official channels.
If You Suspect Fraud
Keep relevant phone numbers, emails, messages, screenshots, chat records, transaction details and payment records as evidence.
If you believe you have been targeted by a scam or have already provided sensitive information or transferred money, contact your bank or payment provider and your local police or relevant anti-fraud authority as soon as possible.
Frequently Asked Questions
I received a message saying my parcel was lost. What should I do?
Do not follow instructions contained in an unexpected message. Check your order through the official BAO SHU TANG BAO FU LING website, official customer service or the official tracking channel provided with your order.
Will BAO SHU TANG BAO FU LING ask for my verification code?
We will not ask you to provide online banking passwords or banking verification codes in order to process a parcel claim, refund or compensation.
What if someone asks me to download an app or share my screen?
Stop the process immediately. Do not install unknown software or allow remote access to your device. Contact our official customer service independently to verify the request.
How should I verify a refund or delivery issue?
Verify order, shipping, refund and after-sales matters through the official BAO SHU TANG BAO FU LING website or official customer service channels.
Stay alert. Protect your personal and financial information.
BAO SHU TANG BAO FU LING Official Global Store
Official Website: en.baofuling.com